Shipping, Return And Refund
Shipping/Processing:
Processing Days: 1-2 working days.
Free Standard Shipping: 5-7 working days.
Expedite Shipping: 3-5 working days.
Returns:
Our policy lasts 15 days. If 15 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start returns please email us at return@modernrugsdecor.com with order number and reason of return.
Return shipping fee will be deducted from the amount paid for the item except for item which arrived damaged or has manufacturer defects.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 days.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at return@modernrugsdecor.com
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless defective. Shipping costs are non-refundable, if applicable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Processing Days: 1-2 working days.
Free Standard Shipping: 5-7 working days.
Expedite Shipping: 3-5 working days.
Returns:
Our policy lasts 15 days. If 15 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To start returns please email us at return@modernrugsdecor.com with order number and reason of return.
Return shipping fee will be deducted from the amount paid for the item except for item which arrived damaged or has manufacturer defects.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 days.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at return@modernrugsdecor.com
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item unless defective. Shipping costs are non-refundable, if applicable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.